FAQs
Where do you ship?
We currently deliver orders exclusively within South Africa.
Do you offer international shipping?
No. At this time, we only ship within South Africa.
How long does order processing take?
Orders are processed within 1–2 business days after we receive and verify your payment. Orders placed on weekends or public holidays will be processed on the next business day.
How long does delivery take?
After your order has been processed and dispatched, delivery typically takes 1–5 business days, depending on your location within South Africa.
How much does shipping cost?
We offer free standard shipping on all orders within South Africa.
How can I pay for my order?
We currently accept Bank Transfer (EFT) as our payment method. Payment instructions, including our banking details, will be provided after your order has been confirmed.
When will my order be processed if I pay by bank transfer?
Your order will be processed once your bank transfer has been received and successfully verified. Processing begins only after payment confirmation.
Do I need to send proof of payment?
Yes. To help us verify your payment more quickly, we recommend sending your proof of payment after completing your bank transfer.
Are all products in stock?
Yes. We strive to keep all listed products in stock. If a product becomes unavailable after you place your order, we will contact you promptly to discuss the available options.
Do I need to create an account to place an order?
No. You can place your order as a guest without creating an account.
Can I cancel my order?
If your order has not yet been processed or dispatched, please contact us as soon as possible. Cancellation requests are subject to our Terms & Conditions and order status.
Can I return or exchange a product?
Yes. We accept returns and exchanges in accordance with our Return & Refund Policy.
To qualify:
- The product must have been purchased from our website.
- The product must be unused and in its original condition.
- It must be returned in its original packaging with all included accessories.
- The request must be made within 14 days of receiving the order.
How do I request a return or exchange?
Please contact our customer support team through our Contact Us page or email us with your order details. We will guide you through the return or exchange process.
Will I receive a refund if my return is approved?
Yes. Once your returned item has been received and inspected, eligible refunds will be processed in accordance with our Return & Refund Policy.
Is my payment information secure?
Yes. Since payments are made via bank transfer, your banking information is handled securely. We do not store your banking credentials or sensitive financial information on our website.
Is my personal information protected?
Yes. We are committed to protecting your personal information. Please refer to our Privacy Policy for details on how your information is collected, used, and protected.
How can I contact customer support?
If you have any questions or need assistance, you can contact us using the details below:
Phone: +27 78 380 4882
Email: sales@alphasolarequipments.co.za
Our support team will respond as soon as possible during normal business hours.
Do you provide product advice before purchase?
Yes. If you are unsure which solar product is right for your needs, our team will be happy to provide general product information and help you choose a suitable solution.
Can I track my order?
Yes. If tracking is available for your shipment, we will provide the tracking details once your order has been dispatched.