Privacy Policy
At Alpha Solar Equipments (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information when you use our website or contact us:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Order details
- Bank transfer payment reference (where applicable)
- Any information you provide through our contact forms or customer support
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage statistics
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and manage your orders
- Verify bank transfer payments
- Deliver products within South Africa
- Respond to enquiries and customer support requests
- Improve our website and customer experience
- Prevent fraud and unauthorized activity
- Comply with legal and regulatory obligations
Payment Information
We currently accept payment via Electronic Funds Transfer (EFT) / Bank Transfer.
We do not store your banking credentials or sensitive financial information on our website. Payment verification is completed using the payment information provided with your bank transfer.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary with:
- Delivery and courier service providers
- Payment verification services
- IT and website service providers
- Government authorities where required by law
Each service provider only receives the information necessary to perform their services.
Cookies
Our website may use cookies to:
- Improve website performance
- Remember your preferences
- Analyze website traffic
- Enhance your browsing experience
You may disable cookies through your browser settings, although some website features may not function correctly.
Data Security
We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.
While we strive to protect your information, no online system can guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
- Complete your order
- Provide customer support
- Meet legal, accounting, and tax obligations
- Resolve disputes
When information is no longer required, it will be securely deleted or anonymized.
Your Rights
Subject to applicable South African privacy laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where legally permitted
- Object to certain processing activities
- Withdraw consent where applicable
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
Any updates will be published on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Alpha Solar Equipments
Email: sales@alphasolarequipments.co.za
Phone: +27 78 151 5162