Returns & Refund Policy

Overview

At Alpha Solar Equipments, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund subject to the terms outlined in this policy.

This policy explains the conditions, procedures, and timelines relating to returns, refunds, order cancellations, and damaged products.

Order Cancellation Policy

Customers may request cancellation of an order before it has been dispatched.

If payment has already been received and the order has not yet been shipped, a full refund will be issued.

Once an order has been shipped, the order may no longer be cancelled and will be subject to the return process described below.

Alpha Solar Equipments reserves the right to cancel any order in circumstances including but not limited to:

  • Product unavailability
  • Inventory errors
  • Pricing errors
  • Suspected fraudulent activity
  • Payment verification issues

If we cancel an order after payment has been received, a full refund will be issued.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To qualify for a return:

  • The item must be unused.
  • The item must be in its original condition.
  • The item must be returned with original packaging where applicable.
  • Proof of purchase or order confirmation must be provided.

Products returned after the return period may not qualify for a refund.

Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged or defective:

  • Products damaged through misuse or improper installation
  • Products modified by the customer
  • Products showing signs of excessive wear or use
  • Special-order or custom products where applicable

How to Request a Return

To initiate a return, please contact our customer support team:

Email: sales@alphasolarequipments.co.za

Please include:

  • Your order number
  • The product name
  • The reason for the return request
  • Photos if the item is damaged or defective

Our support team will review your request and provide return instructions.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Where applicable, customers may be asked to provide photographs of:

  • The product received
  • The packaging
  • The shipping label

After review and approval, we may offer one of the following remedies:

  • Replacement product
  • Store credit
  • Full refund

If the return is due to our error or a verified product defect, return shipping costs may be covered by Alpha Solar Equipments.

Refund Process

Once a returned product has been received and inspected, we will notify you regarding the outcome of your refund request.

Approved refunds are typically processed within 5–10 business days.

Refunds will be issued using the original payment method whenever possible.

For orders paid via bank transfer, refunds will be issued to the bank account provided by the customer.

Return Shipping

Unless the return is due to a verified defect, damaged product, or our error, customers are responsible for return shipping costs.

We recommend using a trackable shipping service when returning products.

Warranty Information

Certain products may be covered by a manufacturer or supplier warranty.

Warranty coverage, duration, exclusions, and procedures may vary depending on the product purchased.

Customers requiring warranty assistance should contact our support team for product-specific guidance and claim procedures.

Changes to This Policy

Alpha Solar Equipments reserves the right to update or modify this Returns & Refund Policy at any time.

Any updates will be published on this page and become effective immediately upon posting.

Contact Information

If you have any questions regarding returns, refunds, cancellations, or warranty claims, please contact us:

ALPHA SOLAR EQUIPMENTS

Address:
20 Ebonyfield Ave Umgeni Business Park, Durban 4001, South Africa

Phone: +27 78 151 5162

Email: sales@alphasolarequipments.co.za

Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 12:00 PM

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